At Below Zero, we've done our best to anticipate and satisfy our customers' needs. With that goal in mind, we've compiled a list of answers to frequently asked questions. If you do not find an answer to your question here, contact us
If it rains, can we cancel?
To cancel your order, we need 48 hours' notice.
Can we book another date if our order is cancelled in time?
What if it starts to rain during our event?
Most of our carts will fit inside buildings.
Is there a minimum ice cream order amount required for delivery and use of the cart?
Yes. Contact us to discuss the minimum ice cream dollar amount in product that must be purchased before any delivery charges and applicable taxes.
Can we rent the ice cream cart by itself?
Yes. There will be applicable rental and delivery charges, plus applicable taxes.
Can we buy ice cream only?
Yes. Wholesale accounts have a minimum delivered order amount.
Can we buy less than the minimum if we pick up the order?
Yes. A pick-up time can be arranged.
Are there product substitutions?
Yes. If product ordered is not available, we will substitute an item of equal or greater value.
What are the delivery charges?
This varies depending on time and distance from our warehouse in Mississauga. We do have a minimum delivery charge.
Can we pick-up our order to avoid the delivery charge?
Sorry, we deliver all orders.
What are the payment terms?
All orders are COD.